Refund policy

At New Crown Beauty, customer's satisfaction is our main priority. We make sure that all wigs are thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers.

Non-Returnable Items: Discontinued items, Clearance items, Special sale items, Special Orders, and Flash Sale items.Our handmade customized wigs, do not permit a return. All sales are final and refunds are not allowed. Except for cases that has to do with an error on our end, such as sending the wrong order or quality problem.

RETURN: Only if there is an error on our end (you receiving the wrong wig/item) will a return be granted. Please contact us first via email to discuss the problem(s) you are concerned about. If you want to return your order, please notify us at info@newcrownbeauty.org, stating the reason with picture reference and your order number within 72 hours of receipt. We will inspect and respond with the return address if need be. Please do not return the wig without our permission. We may not receive your returned item, then we will not exchange nor refund. Wig must be sent back complete, unaltered in the original packaging (we know how we send all of our wigs), including all promotional or gift items added in your package. All packages should be sent via a trackable method. We are not responsible for package lost in transit. So please contact us with all your questions and concerns before placing your order.

REFUND:  All sales are Final and no refunds will be issued! Hair products are considered a hygienic. We take matters of hygiene and public safety seriously and do not allow opened/used or altered items to be returned for the safety of all our customers.According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and Federal Law.  We only offer refunds for products considered under exceptional cases that has to do with a fault from us (that is if another of the same product or a product of an equal value is unavailable or cannot be made). Otherwise, a store credit or gift card would be issued. 

Note: if you do not select any color option, length option, or other options you want from the drop down menu on the website, your wig would be made by default to same exact color displayed on the product page and other options mentioned on the description of the style’s product page you purchased. We are not responsible for contacting you in regard to your specifications. Also your order won’t be eligible for a return or a refund. Please, ensure you go through your order correctly before you place them.

Once your return is received and inspected, an email would be sent to you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 If your return is approved, please allow 5-7 working days from our receipt of the returned goods for an exchange if available or a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect in your account. The full original shipping charges would only be refunded when it has to do with a fault on our end. That is the only time shipping charges will be refunded. If you have any questions, or wish to discuss the return procedure in further details, please do not hesitate to contact us.